Nord Atlantic USA - Legal
FLIR, Night Vision Systems


 


1992-2017 Nord Atlantic USA, Inc.


 


Legal Notice, Copyrights, Exports and Return Policy

ITAR Controlled Items

Important notice on Exports

Most products sold by Nord Atlantic USA, including, but not limited to, night vision systems, thermal cameras and scopes, visible and IR laser devices, unmanned aerial vehicles, and imaging sensors, sold either as a component or as a whole, are strictly regulated by the US Department of State in accordance with the guidelines in the International Traffic in Arms (ITAR) per title 22, Code of Federal Regulations (CFR), Parts 120-130. Therefore, if you are outside the United States, INCLUDING Canada, you must obtain an U.S. State Department export license.

Nord Atlantic Trading Inc. is a registered exporter with the U.S. State Department for ITAR controlled electro-optical systems. U.S. export regulations for ITAR items vary from country to country. Please contact our sales office for additional details.

The unlicensed export, or the unauthorized resale of any ITAR restricted item, is a violation of U.S. Federal Law

Return Policy. Nord Atlantic USA follows a general 15-day return policy for both defective and non-defective products. However, some products are non-refundable. Nord Atlantic USA does NOT and CANNOT accept RA# requests beyond 15 days from product delivery. Nord Atlantic USA bases it's return policy to that of the manufacturer or Distributor the item is shipped from. Because of this, our return policies are subject to change at any time and without prior notice, in order to stay consistent with the manufacturer. Depending on the nature and extent of the problem, all defective items will either be replaced by Nord Atlantic USA directly, or the customer will be referred to the original manufacturer. A 15% restocking fee will apply to any defective items being returned for a refund and not a replacement. Nord Atlantic USA does not pay shipping fees for any item(s) shipped back to its returns warehouse or to the manufacturer. Customers returning non-defective thermal and night vision items will be charged a 15% restocking fee as well as any associated shipping costs. Such fees will be discounted from the total amount refunded. It is the responsibility of the customer to obtain an email from Nord Atlantic USA, stating the return policy of any item they wish to order, prior to placing the order. In order to return an item, customers must obtain an RA# (Return Authorization Number) as well as the proper "Ship To" address. Returns information may be obtained by sending an e-mail to NORDUSA@BELLSOUTH.NET In order to expedite the returns process, please be sure to include the following items in your email:
  1. Invoice #
  2. Company Name (if applicable)
  3. Contact person
  4. Please provide the Part Number as well as the quantity of all items returned.
  5. Reason(s) for return or exchange.
  6. If the item is defective, please provide a detailed explanation of the problem.
  7. Indicate whether or not the package has been opened.
  8. If the package has been opened, indicate if you have the original manufacturer's box that the item(s) were shipped in?
  9. If returning a defective item, indicate whether you would like a replacement or refund.
The response time for RA# requests typically takes 24-48 hours. Nord Atlantic USA will not accept any return item(s) not in their original manufacturer's box. Should the customer not have the original box and packaging materials, it is their responsibility to obtain such items from the manufacturer at their own expense. After obtaining the RA# and shipping address, please take the following steps:
  1. Package the ordered item(s) securely in their original box, along with all packaging materials.
  2. DO NOT write on the box itself. Shipping labels MUST be used.
  3. Write the proper shipping address on the self-provided labels. Remember, returns without an RA# will NOT be accepted.
  4. Please include your full name, address, and RA# on the return label. The RA# must be written on the shipping label above the returns warehouse address.
  5. Ship return item(s) via UPS, FedEx, or other third-party carrier that utilizes a tracking system and offers insurance on shipped items. Obtaining insurance from the carrier for the value of the item(s) in the package is recommended. Nord Atlantic USA is not responsible for any lost return items/packages or any other damage that results from shipment to our returns warehouse. The customer must obtain and keep their tracking# in a safe place until the return item(s) is/are received by our returns warehouse.
  6. After the RA# is issued, the item(s) must be returned within 15 days from the date of issuance. Returns will NOT be accepted after the 15 day window from the date the RA# was issued.
Refusal of Package. An order cancellation may not take place on an item that has already shipped. If a customer places an order and then refuses the package, a 15% restocking fee will apply. The customer will then be re-credited for the return item(s) less a 15% restocking fee and any shipping fees associated with the return(s).

Discontinued and phased-out items. Returns on discontinued or phased-out items will NOT be accepted. Return requests may only be submitted for active items.

Purchase of non-returnable items. Nord Atlantic USA does not accept any returns on (including but not limited to) non-defective, non-factory sealed memory modules, software, storage accessories, (call to make certain an item is returnable, prior to purchasing). It is the responsibility of the customer to obtain an email from Nord Atlantic USA, stating the return policy of any item they wish to order, prior to placing the order. To submit a return request for the above-mentioned items, the item(s) MUST be unopened and factory sealed.

RA#'s issued for defective items or factory-sealed items. If Nord Atlantic USA finds a defective return to be non-defective, the item will be shipped back to the customer at their expense. The same rule applies to RA#'s issued for factory-sealed items. RA# will only be issued for items that are unopened and still in their original packaging and seal. If Nord Atlantic USA receives such an item and finds that it was previously opened, the item will be returned to the customer at their expense. Item(s) will not be returned to the customer if the customer refuses to provide payment for the shipping fees to have the item(s) shipped back to their address. If the customer refuses to provide payment for shipping fees to have the item(s) shipped back to their address,then the customer agrees to surrender all right and title to and give up all claims against Nord Atlantic USA for credit related to the unauthorized return item(s).

Prior Authorization. Nord Atlantic USA will not accept any return items without prior authorization. YOU MUST FIRST OBTAIN AN RA# TO RETURN AN ITEM. If Nord Atlantic USA receives an unauthorized return, the item will be returned to the customer at the customer's expense and the customer will be charged a $55 processing fee per shipment returned. If the customer refuses the package with the unauthorized return items or if the customer returns the item(s) to Nord Atlantic USA the second time without prior authorization, then the customer agrees to surrender all right and title to and give up all claims against Nord Atlantic USA for credit related to the unauthorized return item(s).

Purchase Order buyers agree to remit to Nord Atlantic USA by the Payment Due Date all Nord Atlantic USA Invoices. Payments received by Nord Atlantic USA after the Payment Due Date are subject to interest penalties in the amount of seven and one-half percent (7.5%) per month.

 

Web site materials

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Further information

Nord Atlantic USA has no liability either directly or indirectly for any other Web Sites which you may access through this site and Nord Atlantic USA has no control over such Sites.

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Copyright

Pages of this Web Site contain material protected by copyright and may not be reproduced in whole or part without the prior written authorization of Nord Atlantic USA.

© 1992 - 2017 Nord Atlantic USA

Corporate Trademarks and Registered Domains

  • nord Atlantic.com
  • nightvision2020.com
  • nightvisionforce.com
  • pvs14.com
  • NordAtlanticUSA
  • gpssignal.com
  • nightvisionamerica.com
  • nightdefense.com
  • procerusdrone.com
  • atac360.com

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Our Copyright Agent for Notice of claims of copyright infringement on the Site can be reached at
webmaster@nordatlantic.com.

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