Important notice on Exports
Most products sold by Nord Atlantic USA, including, but not limited to, night vision systems, thermal cameras and scopes, visible and IR laser devices, unmanned aerial vehicles, and imaging sensors, sold either as a component or as a whole, are strictly regulated by the US Department of State in accordance with the guidelines in the International Traffic in Arms (ITAR) per title 22, Code of Federal Regulations (CFR), Parts 120-130. Therefore, if you are outside the United States, INCLUDING Canada, you must obtain an U.S. State Department export license. Please note that Nord Atlantic USA does not export ITAR controlled items! You may contact the product manufacturer directly if you have an export request for ITAR controlled items.
The unlicensed export, or the unauthorized resale of any ITAR restricted item, is a violation of U.S. Federal LawReturn Policy. Nord Atlantic USA follows a general 15-day return policy for both defective and non-defective products. However, some products are non-refundable. Nord Atlantic USA does NOT and CANNOT accept RA# requests beyond 15 days from product delivery. Nord Atlantic USA bases it's return policy to that of the manufacturer or Distributor the item is shipped from. Because of this, our return policies are subject to change at any time and without prior notice, in order to stay consistent with the manufacturer. Depending on the nature and extent of the problem, all defective items will either be replaced by Nord Atlantic USA directly, or the customer will be referred to the original manufacturer. A 15% restocking fee will apply to any defective items being returned for a refund and not a replacement. Nord Atlantic USA does not pay shipping fees for any item(s) shipped back to its returns warehouse or to the manufacturer. Customers returning non-defective thermal and night vision items will be charged a 15% restocking fee as well as any associated shipping costs. Such fees will be discounted from the total amount refunded. It is the responsibility of the customer to obtain an email from Nord Atlantic USA, stating the return policy of any item they wish to order, prior to placing the order. In order to return an item, customers must obtain an RA# (Return Authorization Number) as well as the proper "Ship To" address. Returns information may be obtained by sending an e-mail to email@example.com In order to expedite the returns process, please be sure to include the following items in your email:
Discontinued and phased-out items. Returns on discontinued or phased-out items will NOT be accepted. Return requests may only be submitted for active items.
Purchase of non-returnable items. Nord Atlantic USA does not accept any returns on (including but not limited to) non-defective, non-factory sealed memory modules, software, storage accessories, (call to make certain an item is returnable, prior to purchasing). It is the responsibility of the customer to obtain an email from Nord Atlantic USA, stating the return policy of any item they wish to order, prior to placing the order. To submit a return request for the above-mentioned items, the item(s) MUST be unopened and factory sealed.
RA#'s issued for defective items or factory-sealed items. If Nord Atlantic USA finds a defective return to be non-defective, the item will be shipped back to the customer at their expense. The same rule applies to RA#'s issued for factory-sealed items. RA# will only be issued for items that are unopened and still in their original packaging and seal. If Nord Atlantic USA receives such an item and finds that it was previously opened, the item will be returned to the customer at their expense. Item(s) will not be returned to the customer if the customer refuses to provide payment for the shipping fees to have the item(s) shipped back to their address. If the customer refuses to provide payment for shipping fees to have the item(s) shipped back to their address,then the customer agrees to surrender all right and title to and give up all claims against Nord Atlantic USA for credit related to the unauthorized return item(s).
Prior Authorization. Nord Atlantic USA will not accept any return items without prior authorization. YOU MUST FIRST OBTAIN AN RA# TO RETURN AN ITEM. If Nord Atlantic USA receives an unauthorized return, the item will be returned to the customer at the customer's expense and the customer will be charged a $55 processing fee per shipment returned. If the customer refuses the package with the unauthorized return items or if the customer returns the item(s) to Nord Atlantic USA the second time without prior authorization, then the customer agrees to surrender all right and title to and give up all claims against Nord Atlantic USA for credit related to the unauthorized return item(s).
Purchase Order buyers agree to remit to Nord Atlantic USA by the Payment Due Date all Nord Atlantic USA Invoices. Payments received by Nord Atlantic USA after the Payment Due Date are subject to interest penalties in the amount of seven and one-half percent (7.5%) per month.
Web site materials
Whilst the information provided on this web site is given in good faith by Nord Atlantic USA no warranty or representation is given concerning such information which must not be taken as establishing any contractual or other commitment binding upon Nord Atlantic USA or any of its subsidiary or associated companies. Furthermore the information contained on this Web Site may be changed or updated without notice.
Nord Atlantic USA has no liability either directly or indirectly for any other Web Sites which you may access through this site and Nord Atlantic USA has no control over such Sites.
Nord Atlantic USA its subsidiaries or its associated companies will accept no liability either directly or indirectly for any consequential damages from any use of this Web Site including without limitation any loss of profits, business interruption, loss of programs or other data on information handling systems or otherwise.
Pages of this Web Site contain material protected by copyright and may not be reproduced in whole or part without the prior written authorization of Nord Atlantic USA.
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