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Important notice on
Exports
Most products sold
by Nord Atlantic USA, including, but not limited to,
night vision systems, thermal cameras and scopes,
visible and IR laser devices, unmanned aerial
vehicles, and imaging sensors, sold either as a
component or as a whole, are strictly regulated by
the US Department of State in accordance with the
guidelines in the
International Traffic in Arms (ITAR.
Therefore, if you are outside the United States,
INCLUDING Canada, you must obtain an U.S. State
Department export license.
Nord
Atlantic Trading Inc. is a registered exporter with
the U.S. State Department for ITAR controlled
electro-optical systems. U.S. export regulations for
ITAR items vary from country to country. Please
contact our sales office for additional details.
The unlicensed export, or the unauthorized
resale of any ITAR restricted item, is a violation
of U.S. Federal Law
Late Fees
Any invoice not
paid within thirty (30) days of such billing is
subject to a 1.5% monthly interest charge.
Nord Atlantic reserves the right to use any and all
means of collection available under applicable law
to collect any amount past due.
Return Policy
Nord Atlantic USA follows a general 15-day return
policy for both defective and non-defective
products. However, some products are non-refundable.
Nord Atlantic USA does NOT and CANNOT accept RA#
requests beyond 15 days from product delivery. Nord
Atlantic USA bases it's return policy to that of the
manufacturer or Distributor the item is shipped
from. Because of this, our return policies are
subject to change at any time and without prior
notice, in order to stay consistent with the
manufacturer. Depending on the nature and extent of
the problem, all defective items will either be
replaced by Nord Atlantic USA directly, or the
customer will be referred to the original
manufacturer. A 15% restocking fee will apply to any
defective items being returned for a refund and not
a replacement. Nord Atlantic USA does not pay
shipping fees for any item(s) shipped back to its
returns warehouse or to the manufacturer.
Customers returning non-defective thermal and night
vision items will be charged a 15% restocking fee as
well as any associated shipping costs.
Restocking fees
will be discounted from the total amount refunded.
It is the responsibility of the customer to obtain
an email from Nord Atlantic USA, stating the return
policy of any item they wish to order, prior to
placing the order. In order to return an item,
customers must obtain an RA# (Return Authorization
Number) as well as the proper "Ship To" address.
Returns information may be obtained by sending an
e-mail to
sales@nordatlantic.com
In order to expedite the returns process, please be
sure to include the following items in your email:
- Invoice #
- Company Name (if
applicable)
- Contact person
- Please provide the
Part Number as well as the quantity of all items
returned.
- Reason(s) for return
or exchange.
- If the item is
defective, please provide a detailed explanation
of the problem.
- Indicate whether or
not the package has been opened.
-
If the package
has been opened, indicate if you have the original
manufacturer's box that the item(s) were shipped in.
If returning a
defective item, indicate whether you would like
a replacement or refund.
The response time for RA# requests typically
takes 24-48 hours. Nord Atlantic USA will not accept
any return item(s) not in their original
manufacturer's box. Should the customer not have the
original box and packaging materials, it is their
responsibility to obtain such items from the
manufacturer at their own expense.
After obtaining
the RA# and shipping address, please take the
following steps:
- Package the ordered
item(s) securely in their original box, along
with all packaging materials.
-
DO NOT write on the
box itself. Shipping labels MUST be used.
- Write the proper
shipping address on the self-provided labels.
Remember, returns without an RA# will NOT be
accepted.
- Please include your
full name, address, and RA# on the return label.
The RA# must be written on the shipping label
above the returns warehouse address.
- Ship return item(s)
via UPS, FedEx, or other third-party carrier
that utilizes a tracking system and offers
insurance on shipped items. Obtaining insurance
from the carrier for the value of the item(s) in
the package is recommended.
- Nord Atlantic USA is
not responsible for any lost return
items/packages or any other damage that results
from shipment to our returns warehouse. The
customer must obtain and keep their tracking# in
a safe place until the return item(s) is/are
received by our returns warehouse.
- After the RA# is
issued, the item(s) must be returned within 15
days from the date of issuance. Returns will NOT
be accepted after the 15 day window from the
date the RA# was issued.
Refusal of Package
An order cancellation may
not take place on an item that has already shipped.
If a customer places an order and then refuses the
package, a 15% restocking fee will apply. The
customer will then be re-credited for the return
item(s) less a 15% restocking fee and any shipping
fees associated with the return(s).
Discontinued and phased-out items. Returns on
discontinued or phased-out items will NOT be
accepted. Return requests may only be submitted for
active items.
Purchase of non-returnable items
Nord
Atlantic USA does not accept any returns on
(including but not limited to) non-defective,
non-factory sealed memory modules, software, storage
accessories, (call to make certain an item is
returnable, prior to purchasing). It is the
responsibility of the customer to obtain an email
from Nord Atlantic USA, stating the return policy of
any item they wish to order, prior to placing the
order. To submit a return request for the
above-mentioned items, the item(s) MUST be unopened
and factory sealed.
RA#'s issued for defective items or
factory-sealed items. If Nord Atlantic USA finds a
defective return to be non-defective, the item will
be shipped back to the customer at their expense.
The same rule applies to RA#'s issued for
factory-sealed items. RA# will only be issued for
items that are unopened and still in their original
packaging and seal.
If Nord Atlantic USA receives
such an item and finds that it was previously
opened, the item will be returned to the customer at
their expense. Item(s) will not be returned to the
customer if the customer refuses to provide payment
for the shipping fees to have the item(s) shipped
back to their address. If the customer refuses to
provide payment for shipping fees to have the
item(s) shipped back to their address,then the
customer agrees to surrender all right and title to
and give up all claims against Nord Atlantic USA for
credit related to the unauthorized return item(s).
Prior Authorization
Nord Atlantic USA will
not accept any return items without prior
authorization. YOU MUST FIRST OBTAIN AN RA# TO
RETURN AN ITEM. If Nord Atlantic USA receives an
unauthorized return, the item will be returned to
the customer at the customer's expense and the
customer will be charged a $55 processing fee per
shipment returned. If the customer refuses the
package with the unauthorized return items or if the
customer returns the item(s) to Nord Atlantic USA
the second time without prior authorization, then
the customer agrees to surrender all right and title
to and give up all claims against Nord Atlantic USA
for credit related to the unauthorized return
item(s).
Purchase Order buyers agree to remit to Nord
Atlantic USA by the Payment Due Date all Nord
Atlantic USA Invoices.
Payments received by Nord
Atlantic USA after the Payment Due Date are subject
to interest penalties in the amount of seven and
one-half percent (7.5%) per month.
Web site materials
Whilst the information provided on this web
site is given in good faith by Nord Atlantic USA no
warranty or representation is given concerning such
information which must not be taken as establishing
any contractual or other commitment binding upon
Nord Atlantic USA or any of its subsidiary or
associated companies. Furthermore the information
contained on this Web Site may be changed or updated
without notice.
Additional information
Nord Atlantic USA has no liability either
directly or indirectly for any other Web Sites which
you may access through this site and Nord Atlantic
USA has no control over such Sites.
Nord Atlantic USA its subsidiaries or its
associated companies will accept no liability either
directly or indirectly for any consequential damages
from any use of this Web Site including without
limitation any loss of profits, business
interruption, loss of programs or other data on
information handling systems or otherwise.
Copyright
Pages of this Web Site contain material
protected by copyright and may not be reproduced in
whole or part without the prior written
authorization of Nord Atlantic USA.
1992 - 2024 Nord Atlantic USA
Corporate Trademarks and Registered Domains
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